Política de reembolso

Return Policy

As our products are perishable, all food sales are final. NUTRYK   will be happy to replace any item(s) in the unlikely event that they might be damaged during transit. To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives. NUTRYK is not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information you supply to us. If you need to exchange the product for the same item, send us an email to cs@nutryk.com   and send your item to the address provided at the time we received your request.

 

Damages and issues 
Please inspect your order upon reception and contact us immediately (send us an email to cs@nutryk.com)  if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

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